Our return policy is 30 days, therefore you have 30 days from the date of delivery to ask for a return.

Your item must be unworn or unused, in its original packing, with tags, and in the same condition as when you received it in order to be eligible for a return. Additionally, you will require the proof of purchase or receipt.

The customer is responsible for covering the cost of return shipping.

You can reach us at admin@ariaserena.com.au to begin a return. We will provide you with a return mailing label and information on where and how to deliver your shipment if your return is approved. We will not accept returned items if you do not first request a return.

You can reach us at any time if you have any questions about returns at admin@ariaserena.com.au

Damages and issues

In order for us to assess the problem and correct it, please check your purchase upon receipt and get in touch with us straight away if the item is damaged, faulty, or the incorrect one.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or final sale items.

Exchanges

Returning the item you have and then buying a new one separately when the return is approved is the quickest approach to be sure you receive what you want.

Refunds

After receiving and reviewing your return, we will let you know whether or not the refund was authorised. You will receive an automated refund using the original payment method if it is accepted. Please keep in mind that processing and posting the refund may take some time for your bank or credit card company.